I received the wrong item

We’re sorry if you received an item that does not match your order.

Please submit a support request so our team can review the issue and help with the best available solution.

What should I check first?

Please compare the item you received with your order confirmation email.

Check whether the issue is related to:

• The wrong product

• The wrong size

• The wrong color

• The wrong style

• The wrong design

• The wrong personalization details

• A missing item or missing part

If your order includes multiple items, please also check whether some items may have shipped separately.

What photos should I provide?

To help us review your request faster, please include clear photos of:

• The item you received

• The full item from the front

• The incorrect area or personalization details

• The packaging

• The shipping label, if available

• Your order confirmation, if available

If the issue is about personalization, please make sure the photo clearly shows the name, date, custom text, photo, or design on the item.

What information should I include?

When submitting a support request, please include:

• Your order number

• The email address used at checkout

• The product name

• What you expected to receive

• What you actually received

• Clear photos of the item and packaging

The more details you provide, the faster our team can review the issue.

Please do not return the item before contacting us

Please contact our support team before sending anything back.

Returns, replacements, or other solutions must be reviewed by our team first, especially for personalized or made-to-order items.

What happens after I contact support?

Once we receive your request, our support team will review your order details and photos.

If there was an issue with your order, we will help determine the best available solution.

Still need help?

Please submit a support request with your order number, photos, and a short description of the issue.

Our team will review your request and help as soon as possible.