We’re sorry if you received an item that does not match your order.
Please submit a support request so our team can review the issue and help with the best available solution.
What should I check first?
Please compare the item you received with your order confirmation email.
Check whether the issue is related to:
The wrong product
The wrong size
The wrong color
The wrong style
The wrong design
The wrong personalization details
A missing item or missing part
If your order includes multiple items, please also check whether some items may have shipped separately.
What photos should I provide?
To help us review your request faster, please include clear photos of:
The item you received
The full item from the front
The incorrect area or personalization details
The packaging
The shipping label, if available
Your order confirmation, if available
If the issue is about personalization, please make sure the photo clearly shows the name, date, custom text, photo, or design on the item.
What information should I include?
When submitting a support request, please include:
Your order number
The email address used at checkout
The product name
What you expected to receive
What you actually received
Clear photos of the item and packaging
The more details you provide, the faster our team can review the issue.
Please do not return the item before contacting us
Please contact our support team before sending anything back.
Returns, replacements, or other solutions must be reviewed by our team first, especially for personalized or made-to-order items.
What happens after I contact support?
Once we receive your request, our support team will review your order details and photos.
If there was an issue with your order, we will help determine the best available solution.
Still need help?
Please submit a support request with your order number, photos, and a short description of the issue.
Our team will review your request and help as soon as possible.
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