My order arrived damaged, broken, or defective

We’re sorry your order arrived damaged, broken, or defective.

Please submit a support request as soon as possible so our team can review the issue and help with the best available solution.

What should I do first?

Please take clear photos of the item and packaging before throwing anything away.

Photos help our support team understand what happened and review the issue faster.

What photos should I provide?

Please include clear photos of:

• The damaged, broken, or defective item

• The full item from the front

• The damaged area up close

• The outer packaging

• The shipping label, if available

• Any missing, loose, or broken parts

If the issue is related to personalization, please also include a photo showing the personalized details on the item.

What information should I include?

When submitting a support request, please include:

• Your order number

• The email address used at checkout

• The product name

• A short description of the issue

• Photos of the item and packaging

The more information you provide, the faster we can review your request.

What happens after I contact support?

Once we receive your request, our support team will review the photos and order details.

Depending on the issue and order status, we will help determine the best available solution.

Please do not return the item before contacting us

Please contact our support team before sending anything back.

Returns or replacements must be reviewed by our team first, especially for personalized or made-to-order items.

Still need help?

Please submit a support request with your order number, photos, and a short description of the issue.

Our team will review your request and help as soon as possible.