My tracking number does not work. What should I do?

If your tracking number does not work right away, it may not mean there is a problem with your order.

Tracking information can sometimes take time to appear after a package has shipped.

1. Track your order here

You can track your order directly on our tracking page:

2. Wait for the tracking system to update

Tracking information may not appear immediately after your order ships.

For some shipping companies, it may take 2–5 business days for the tracking information to appear in the system.

If your tracking number was recently sent to you, please allow some time for the carrier to update the shipment status.

3. Check the tracking number carefully

Please make sure the tracking number was entered correctly.

When copying the tracking number, avoid adding extra spaces before or after the number.

4. Check your shipping confirmation email

Your tracking number is usually included in your shipping confirmation email.

Please check:

• Your inbox

• Spam folder

• Junk folder

• Promotions folder

• Updates folder

You can also search your inbox for:

• Canvas Gift Co.

• Tracking

• Shipping confirmation

• Your order number

5. Why does tracking look stuck?

Tracking may appear stuck while the package is moving between shipping partners, countries, customs, or local carriers.

This is common for international shipments. The tracking may update again once the package reaches the destination country or is scanned by the next carrier.

Still need help?

If your tracking number still does not work after several business days, please submit a support request.

Please include:

• Your order number

• The email address used at checkout

• The tracking number you received

• Your shipping country

• A screenshot of the tracking error, if available

Our support team will review your order and help check the shipment status.