When will my order process and ship?

Most Canvas Gift Co. items are made to order. This means your order may need production time before it ships. 

Order timeline

Your total delivery time includes two parts:

• Processing time

• Shipping time

Processing time is the time needed to prepare and produce your order before it is shipped.

Shipping time is the time it takes for the package to be delivered after it leaves our facility.

How long does processing take?

Processing time may vary depending on the product type and current order volume.

Common products usually require 1–2 days of production time.

Customized products may take a little longer to produce, usually up to 3–5 days.

Because personalized items are made specifically for your order, production may include steps such as:

• Reviewing your customization details

• Preparing the design

• Printing, engraving, embroidery, or other custom work

• Quality checking the finished item

• Packing the order for shipment

When will my order ship?

Your order will ship after production is complete.

Once your order ships, you should receive a shipping confirmation email with tracking information.

Please note that tracking information may not update immediately after shipment. For some shipping companies, it may take 2–5 business days for tracking information to appear in the system.

Why has my order not shipped yet?

Your order may still be processing if:

• It is a personalized or made-to-order item

• Your customization details require additional review

• The product is experiencing high order volume

• Production is taking longer than usual during a busy period

• Our team contacted you about missing or unclear personalization details

If we need more information from you, production may be delayed until we receive your reply.

Why does my tracking look stuck?

If your tracking appears stuck on a certain date, this can be normal while the package is moving between countries or shipping partners.

Tracking may update again once the package reaches the destination country or is handed to the local carrier.

Can items arrive separately?

Yes. For logistical reasons, items in the same order may sometimes be shipped in separate packages.

If this happens, you will not be charged additional shipping fees.

Still need help?

If you believe your order is taking longer than expected, please submit a support request.

Please include:

• Your order number

• The email address used at checkout

• The product name

• Any personalization details related to your order

Our support team will review your order status and help provide an update.